When Is My Order Shipping?

Most orders ship right away! These are shipped out within 1-2 business days of purchase. 

‘Shipping time varies depending on color/size ordered’: Shipping times may vary depending on the color and size of the gown ordered. Certain styles are regularly restocked, which may affect dispatch times. Your gown will ship upon the arrival of the reorder or upon completion of production. 

‘Made-to-order’: Your gown will ship once the gown has been completed.  

We encourage you to email us info@ladyblacktie.com if you have any questions about a specific gown's availability and estimated ship date before placing an order. We will reach out to you if there is a delay in the typical shipping time for your order.

As a company, we recommend ordering floor-length gowns well in advance of your event to allow time for any necessary alterations or hemming. Orders received before 1:00 pm EST are typically processed and shipped on the same day of the order. Orders placed on Saturday and Sunday are processed on Monday. Keep in mind that the shipping time frames are not from the time of checkout, but rather from the date the dress is processed and shipped. We will do our best to get you the dress prior to the wear date you listed at check out, however please note we do not offer guarantees based on the customer's listed wear date.

 

How Long Does Shipping Take?

Once your order leaves our warehouse, US shipping typically takes 3-7 business days and International shipping typically takes 7- 14 business days. Delivery could take slightly longer for more remote regions or international orders. This is just an estimate and does not include Sundays, Holidays, or any weather delays USPS, UPS or DHL Express may have in making the delivery. Delivery dates are estimates only and not guaranteed.

NOTE: We ship to the address you provide, so please ensure all information is 100% accurate. We are not responsible for any lost packages or delays that UPS, USPS, or DHL Express may experience. If you have any issues with your delivery, please reach out to USPS, UPS or DHL Express for support.

 

How Much Is Shipping?

USA Shipping

Orders over $100 USD: FREE Shipping

Orders under $100 USD: $9.00

PLEASE NOTE: if you are exchanging a product and your total dollar amount with store credit comes out to $0 then the $9.00 shipping charge will apply.

We typically ship via USPS or UPS.

At this time, we do not offer expedited shipping.  Any shipping option you pay beyond our free shipping option is always non-refundable. 

 

International Shipping

Rates shown at checkout

We typically ship via USPS, UPS or DHL Express.

International orders might take longer to arrive, depending on how the order is processed in your country's customs. Any shipping option you pay is always non-refundable.

International Taxes and Duties are the responsibility of the customer. The customer is responsible for any customs fees instituted by their country. Customs fees are not charged by or sent to Lady Black Tie, and we have no insight into the cost of the customs fees that may be charged upon order arrival into any country. For any questions related to international customs fees, please reach out to your local appropriate government entity.

All rates are in USD.

 

How Do I Track My Order?

When your shipping label is created, we will email you a confirmation with your tracking information and you can then follow your order on its way to you!

 

Where Is My Order Shipping From?

Many of our items are in-stock and ship direct from our location in Hudson, Massachusetts, USA. 

We also carry many international brands with warehouses in locations all over the globe, and your order may ship from one of these international warehouses.

 

If you are looking for our return policy, please click here.