Important Notice: We recommend you only order a floor-length gown well in advance to your event. Some popular gowns are available for quick shipping. If it reads "ships out in one business day from order" next to the gown, then you do not need to inquire with us about a shipping timeline! Please understand that restrictions on special events have eased across the country in 2021, there has been high demand for floor-length gowns. Backorders on some styles are common at this time.
USA (Free Shipping)
For free shipping, we ship via USPS or UPS.
Canada: ($14 Flat Rate)
We ship via USPS, UPS or DHL Express. Priority 3 day shipping is available at checkout for an extra fee. Taxes and Duties are the responsibility of the customer.
International Shipping: ($25.99 Flat Rate)
If you are not based in the USA or Canada and you’d like to place an order, a flat rate of $25.99 USD applies. Taxes and Duties are the responsibility of the customer. International order might take longer to arrive, depending on how the order is processed in your country's customs.
When is my order shipping?
Mini length, Midi Length, and Maxi Dresses are shipped within 1-2 business days of purchase from our location in Hudson, Massachusetts, USA. When your shipping label is created, we will email you a confirmation with your tracking information.
GOWNS: If the gown has 'Ships out in 1 business day from order' next to 'availability' then your gown will ship right away. Most gowns ship immediate, however, some of our floor-length gowns may be on backorder in periods of high seasonal demand or due to popularity. (Prom Season and Spring this is far more common) Your gown will ship when the reorder arrives or when they finish making more of the gown, which is typically 3 week cycle. We encourage you to email us firstname.lastname@example.org if you have any questions about a specific gown's availability and estimated ship date before placing an order.
Portia & Scarlett Gowns can experience longer processing times in 2021. Most are available for quick shipping and will have 'Ships out in 1 business day from order' written next to product . If it does not have this, we recommend reaching out and we can let you know an estimate of how long it will take to ship. Average processing time for a Portia & Scarlett gown is currently 3 weeks from date of order. Shipping is by DHL or UPS, and your order will ship from one of their many international warehouses.
Atria Gowns are proudly 100% American made in Los Angeles and are all made-to-order due to the ability to choose custom colors! Due to on-shore production controls, their production times are highly reliable with no delays. These gowns take 2-2.5 weeks to make and ship out to you from the date of order. Please see all Atria gowns by typing 'Atria' in the search bar.
After your order has shipped, with the free shipping option it can take an average of 3-7 business days to arrive. (Delivery could take slightly longer for more remote regions or international orders). This is just an estimate and does not include Sundays, Holidays, or any weather delays USPS, UPS or DHL Express may have in making the delivery. Orders received before 1:00pm EST are usually processed and shipped the same day of order. Orders placed on Saturday & Sunday are always processed on Monday. Keep in mind that the shipping time frames are not from the time of checkout, but rather from date the dress is processed and shipped. We will do our best to get you the dress prior to the wear date you listed at check out, however please note we do not offer guarantees based on customer's listed wear date.
Any extra shipping option you pay beyond our free shipping option is always non-refundable. We are not responsible for any delays that UPS, USPS, or DHL Express may experience.
If you are looking for our return policy, please click here.