We want you to feel and look amazing in your dress. We welcome you to call, email or DM us prior to making a purchase if you are unsure of your size or a displayed color. This policy is for online sales only. Sales purchased in our Andover, Massachusetts store must follow the policy on your receipt and in displayed in store.
Returns & How to Return
Want to return your dress? Absolutely.
In the event you do not love your Lady Black Tie dress, you can ship it back within 14 days from the date your package is marked as delivered for an online store credit that never expires. We will gladly accept a return of unworn, unwashed, unmarked, unaltered, and undamaged merchandise with all tags intact for an online store credit. Our dresses are shipped out in reusable, eco-friendly packaging to simplify your return back to us. We do not provide return labels.
You do not need to wait on us to start your return, just begin shipping if you're within the eligible return window.
Our address for returns is:
Lady Black Tie Returns
52 Main Street
Andover, MA 01810
-Please include your invoice in your return package so that we can easily locate your order in our system and notify you once your return is processed. If you don’t have it, please write your name and order number inside your package.
-Returns are processed within 2-3 business days. You will be notified by email when your credit is issued for your return. Your online credit does not expire, so there is no rush if you want to wait for new styles to launch or wait to use it on something you love.
-Heavily discounted items marked "FINAL SALE" in the product title or description are final sale and cannot be returned. All Face Masks are final sale.
-If you are local, Please DO NOT bring online returns to our retail store in Andover. Our online orders are handled in a different building and must be shipped to us there to return. Our retail store staff will not be able to accept your return or process your credit for you.
If you want to exchange an item or size, please return your original order and use the store credit that will be emailed to you once your return is processed. We process all returns within 1-2 days from the date we receive your item back to our warehouse; so keep your eye out for the email confirming your return has been issued if you want to use your credit right away. Please note: we do NOT issue refunds, so if you place a separate order for a different size BEFORE you receive your returned store credit, we will not be able to retroactively apply the store credit to a previous order. Remember, we issue your credit within 1-2 days of receiving the item back, so we will be super fast if you need your new dress very soon!
APPROVED RETURN CHECKLIST:
Dress must be in original, resellable condition
All tags and hanging ribbons must be in intact
Dress must show no signs of wear. Please take due care when trying on your dress, as make-up stains, spray tan or dirt on the dress will make a return ineligible
Dress must be un-perfurmed and have no odors, cigarette scent or pet hairs
Dress must not have been washed or altered in any way.
Items returned that do not meet the above requirements will not be issued a credit and you will be responsible for postage back to you. We will notify all customers who have sent us unqualified returns for any of the above checkmarks. We reserve the right to refuse a returned item if there are any signs of wear, alteration, misuse or damage.
If you send back an item that does not qualify for a return OR if we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $5 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.
In the rare event there is a manufacturing defect or other problem with your dress, please contact us at firstname.lastname@example.org within 72 hours of the delivery of your dress to inform us of the issue. If we are not notified within 72 hours of receiving the item, it cannot qualify for a return label or replacement. You must include a photo of the damage/defect with your email for us to address your concern. Our policy is that we will ship you a replacement of the same dress. If you don't want your replacement dress, we issue a 115% store credit.
-in the event due to human error, a wrong size, color or style is shipped to you, first, we are so sorry this happened! We will replace your dress with the correct one ASAP, and you will be provided with a return label for what you were shipped. Please email us at email@example.com right away so we can get this taken care of for you.
Pre-ordered items and special orders are nonrefundable. Most of our pre-order styles are made to order. If you no longer need the specific style, we are happy to provide you with a store credit (that will not expire) to put towards something else at a later date. For our Pre-order policy, please click here
ITEMS PURCHASED IN OUR RETAIL STORE/SHOWROOM
Showroom purchases are made with the ability to try on our dresses before you buy.
Therefore, dresses that have been purchased or special ordered from our Andover, MA showroom cannot be returned or exchanged. We do not offer return or exchange for in-store purchases or special orders placed in store due to change of mind or change of circumstance. This policy is displayed on your in-store receipt and in our store.