Returns

This policy applies to online sales only. Sales purchased in store must follow the policy stated on your receipt and displayed in store.

In the case that you do not love your Lady Black Tie dress, we are happy to exchange or refund your order subject to the following guidelines. (USA & Canada Only) 

  • Returns for store credit or exchange are not subject to any fees. (Store credit does not expire!)
  • Returns of cocktail, midi and mini dresses credited back to your original payment method are subject to a processing fee of $9.00 per returned item. 
  • Returns of floor-length gowns credited back to your original payment method are subject to a restocking fee of 10% of the purchase price.

If you use any promo code or discount code at check-out, your order is only eligible for store credit.

Our website requires that you choose a wear date at checkout in order to assure that you will receive your order prior to your special occasion. Under no circumstance will a return or exchange be authorized or accepted past the wear date you have selected at check out.

Return Process

STEP 1:

All requests to return or exchange a dress must be submitted through the form at the bottom of this page, within 72 hours of the delivery of your dress. Please note that our window for online return requests is shorter than most retailers because our line of business is formal occasion wear. Return requests that are submitted to us and timestamped beyond our 72 hour window will not be accepted. 

STEP 2:

One of our staff will reply with a Return Authorization Number and instructions on shipping your dress back to us.

STEP 3:

Within 4 days of receiving your Return Authorization from us, ship your dress to the address we provide via trackable shipping method. (The customer is responsible for return shipping costs.) Lady Black Tie must be notified by email of returned tracking number. 

Dress Checklist

  • Item must be in original condition with no signs of wear
  • All tags and hanging ribbons must be attached
  • Item must not have been washed or altered
  • Items must not be marked with make up, deodorant, dirt or spray tan.
  • Your return authorization number is included in your return package.

STEP 4:

FOR EXCHANGE/STORE CREDIT :

Once we have received the returned dress it will undergo inspection. If accepted, we will ship the agreed dress of exchange or issue a store credit that does not expire.  We truly want you to be happy with your first pick and avoid additional costs, which is why you should not hesitate to email or call us prior to ordering! Our fashion consultants know our dresses inside out and will answer any of your questions about sizing and fit if you call, email or DM us.

FOR RETURN:

Once Lady Black Tie has received the returned garment it will undergo inspection. If accepted, Lady Black Tie will issue a refund to your original payment method.

  • Returns of cocktail length, midi and mini dresses credited back to your original payment method are subject to a processing fee of $9.00 per returned item.
  • Returns of floor-length gowns credited back to your original payment method are subject to a restocking fee of 10% of the purchase price.

 

RETURN/EXCHANGE REQUEST FORM.

(Please indicate in the comment box whether you'd like to do store credit, size exchange or issue a return.)