Returns

This policy applies to online sales only. Sales purchased in store must follow the policy stated on your receipt and displayed in store.

In the case that you do not love your Lady Black Tie dress, we are happy to exchange or refund your order subject to the following refund/exchange guidelines. (USA & Canada Only) 

  • Returns for store credit or exchange are not subject to any fees. (Store credit does not expire!)
  • Returns of cocktail length, midi and mini dresses credited back to your original payment method are subject to a fee of $9.00 per returned item.
  • Returns of floor-length gowns credited back to your original payment method are subject to a restocking fee of 10% of the purchase price.

Return Process:

STEP 1:

Lady Black Tie must be notified of the reason for your desired return or exchange via email: info@ladyblacktie.com within 72 hours of receiving your item. (Or you may call us at 978-699-3727 during our business hours.) Return requests made outside this window will not be accepted.

STEP 2:

We will send a confirmation email agreeing to the return/exchange and provide instructions on sending your dress back to us.

STEP 3:

Within 72 hours of confirming your return/exchange, ship your dress to Lady Black Tie via trackable shipping method. (The customer is responsible for return shipping costs.)

RETURN ADDRESS

Lady Black Tie

28 Chestnut Street

Andover, MA 01810

STEP 4:

Lady Black Tie must be notified by email of returned tracking number. If we are not notified of a tracking number, we may not not be able to issue a refund.

STEP 5:

FOR EXCHANGE/STORE CREDIT :

Once we have received the returned dress it will undergo thorough inspection. If accepted, we will ship the agreed dress of exchange or issue a store credit that does not expire.  We truly want you to be happy with your first pick and avoid additional costs, which is why you should not hesitate to email or call us prior to ordering! Our fashion consultants know our dresses inside out and will answer any of your questions about sizing and fit if you call, email or DM us.

FOR RETURN:

Once Lady Black Tie has received the returned garment it will undergo thorough inspection. If accepted, Lady Black Tie will issue a refund to your original payment method.

  • Returns of cocktail length, midi and mini dresses credited back to your original payment method are subject to a processing fee of $9.00 per returned item.
  • Returns of floor-length gowns credited back to your original payment method are subject to a restocking fee of 10% of the purchase price.