Contact us

The best way to reach us about new or existing orders is to email us.

 info@ladyblacktie.com

We endeavor to respond within 24 - 48 hours excluding weekends and public holidays. We answer inquiries in the order in which they are received. We recommend you do not reach out multiple times as we respond in the order they are received and multiple emails will push you back to the bottom of the response list. We are here to help you with the dress of your dreams for your special occasion!

Our customer service team is located in Andover, Massachusetts, USA.

If you are looking to visit our retail showroom, please see details here: 

Thank you for your interest in visiting us at our showroom located at 28 Chestnut Street, Andover MA 01810! 

As of March 14th, 2021, we are now open for walk-ins!

NO APPOINTMENT IS NECESSARY.

Tuesday - Friday, 12:00pm -5:00pm 

Saturday 11:00am 4:00pm.

We highly recommend visiting us during a weekday in an effort to maintain social distancing. 

If you are a bride or a bridesmaid party, we'd love if you would contact us prior to your visit if you're interested in a specific dress; this way we can check if we have it in store for you or your bridal party to try on. info@ladyblacktie.com 

At this time, our retail store is only stocked with floor-length gowns. Our mini and midi length dresses are currently available online only.   In the near future we will be expanding to include these back into our store, however at this time we are only stocking gowns.